Position: Patient Care Assistant - Granite City

Reports to: Clinical Resource Manager

Classification: Full time, non-exempt (hourly)

Compensation Range: $17.50–$22/hour (TBD) (bilingual candidates will receive a pay differential)

Location: Granite City, Illinois

Benefits
Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year, and eligibility for 401K after 1 year of employment.

Job Summary
The role of the Patient Care Assistant will be to provide patient-centered, trauma-informed medical care to patients and be responsible for maintaining the key clinical areas in the building. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards, and policies.

Duties and Responsibilities

• Reviews medical history, takes and documents vital signs, and communicates urgent or abnormal results to RN or clinician. Maintain accurate charting and documentation of all care rendered to the patient.
• Reviews paperwork, completes intakes, obtains informed consents, and assists with patient education.
• Assist physicians, advanced practice clinicians, and/or RNs in clinical areas.
• Set up and close down clinical areas, including thoroughly cleaning and sanitizing rooms, ensuring that equipment is sterile, and coordinating waste management.
• Ensure compliance of pertinent Hope Clinic policies and protocols, Illinois State regulations, OSHA guidelines, and universal precautions. Ensures strict adherence to all federal HIPAA statutes and possesses understanding of medical confidentiality.
• Provide or oversee the provision of aftercare instructions and patient education.
• Provides physical and emotional support to patients, effectively managing patient anxieties and fears.
• Assist with timely and efficient execution of all front desk activities, including but not limited to registering and checking in/out patients, maintaining patient medical records, obtaining any additional consents needed for services, and greeting visitors.
• Provide resources, referrals, and other support as needed.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Commitment to abortion access and reproductive justice.
• Bilingual preferred (Spanish).
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of individuals both internally and externally.
• A multitasker with the ability to wear many hats in a fast-paced environment.
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to maintain composure when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in an outpatient office setting. Working spaces will include exam rooms, procedure rooms, and a recovery room.
• OSHA Bloodborne Pathogen Exposure Determination: Based on OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity
  adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application Process
Send application to info@hopeclinic.com

Include the following:

• Brief statement on what reproductive justice means to you
• Resume

About Hope Clinic
Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care. Hope Clinic is an independent organization that employs more than 40 staff members. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).

Diversity Statement
Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.

Position: Registered Nurse
Reports to: Supervising RN
Direct Reports: None
Professional Level: Licensed Personnel
Classification: Full Time (30-40 hours/week), non-exempt (hourly)
Compensation Range: $42-$45 per hour (bilingual candidates will receive a pay differential)
Location: Chicago, Illinois

Benefits

Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.

Job Summary

The Registered Nurse helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic. This position is critical to providing excellent patient care. Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care.

Duties and Responsibilities

• Provide pre, intra, and post procedure nursing care.
• Perform duties of a circulating nurse in the procedure room. This includes but is not limited to:
  • obtain and maintain IV access,
  • administer IV sedation and other medications as ordered by physician,
  • monitor vital signs and clinical status of patient,
  • assist with operating room duties as needed
• Perform duties of recovery room nurse. This includes but is not limited to:
  • assess the condition of the patient in the recovery room, (vital signs, etc.),
  • oversee recovery room patient care
  • provide postoperative medications and instructions
  • Ensure patient meets discharge criteria
• Complete pre-operative assessments, as well as patient education and consent
• Assess and manage patients for various reproductive health related visits
• Administer various forms of medications through various routes as ordered by clinic physicians.
• Collaborate closely with Patient Care Assistants, physicians, and fellow Registered Nurses to ensure safe, efficient, and patient-centered care throughout the pre-, intra-, and post-procedure process.
• Maintain accurate charting and documentation of all care rendered to the patient.
• Carefully handle and maintain accurate records and count of controlled substances while on duty.
• Respond appropriately to follow up calls and/or complication calls while on duty.
• Perform clinically related administrative duties such as post-procedure follow up phone calls, medical clearance, prior authorizations, and lab result follow up.
• Assist with other clinical duties such as sterilization of surgical instruments, set up and closing of procedure, recovery, and other clinical areas.
• Inform the clinic manager of needed supplies.
• Be available on call overnight by phone and/or in person at regularly scheduled intervals.
• Other assignments/tasks as indicated by the supervisor(s)
• Operate and function within the scope of licensure as set forth by the Illinois State Board of Licensing.

Other Duties

• Please note this position description is not designed to cover or contain a
  comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Graduate from a certified approved school of nursing.
• Possess a current Registered Nursing license (an Illinois RN License will be required prior to starting work)
• Some professional experience; ideally at least one year of inpatient or outpatient care
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.
• Ability to provide trauma-informed, patient-centered care that recognizes the impact of structural inequities, stigma, and trauma on health.
• Demonstrates commitment to health equity, reproductive justice, and patient autonomy, especially for communities disproportionately impacted by reproductive oppression and gender-based violence.
• Actively contributes to a clinic culture that is anti-racist, LGBTQ+ affirming, and healing-centered.
• Demonstrates integrity, credibility, and dedication to the mission of Hope.

Working Conditions

• This position operates in an outpatient office Working spaces will include consult rooms, procedure rooms and a recovery room.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application process
Send application to info@hopeclinic.com
Include the following:

• Cover letter that includes why you are interested in this position.
• Resume

Position: Registered Nurse
Reports to: Supervising RN
Direct Reports: None
Professional Level: Licensed Personnel
Classification: Part Time or Full Time; non-exempt (hourly)
Compensation Range: $34-38 per hour (bilingual candidates will receive a pay differential)
Location: Granite City, Illinois

Benefits
Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.

Part time benefits include: paid time off, sick time, a yearly wellness stipend, 1 week of paid restoration at the end of each year and possible eligibility for 401K after 1 year of employment dependent on number of hours worked

Job Summary
The Registered Nurse helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic. This position is critical to providing excellent patient care. Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care.

Duties and Responsibilities

• Provide pre, intra, and post procedure nursing care.
• Perform duties of a circulating nurse in the procedure room. This includes but is not limited to:
  • obtain and maintain IV access,
  • administer IV sedation and other medications as ordered by physician,
  • monitor vital signs and clinical status of patient,
  • assist with operating room duties as needed
• Perform duties of recovery room nurse. This includes but is not limited to:
  • assess the condition of the patient in the recovery room, (vital signs, etc.),
  • oversee recovery room patient care
  • provide postoperative medications and instructions
  • Ensure patient meets discharge criteria
• Complete pre-operative assessments, as well as patient education and consent
• Assess and manage patients for various reproductive health related visits
• Administer various forms of medications through various routes as ordered by clinic physicians.
• Collaborate closely with Patient Care Assistants, physicians, and fellow Registered Nurses to ensure safe, efficient, and patient-centered care throughout the pre-, intra-, and post-procedure process.
• Maintain accurate charting and documentation of all care rendered to the patient.
• Carefully handle and maintain accurate records and count of controlled substances while on duty.
• Respond appropriately to follow up calls and/or complication calls while on duty.
• Perform clinically related administrative duties such as post-procedure follow up phone calls, medical clearance, prior authorizations, and lab result follow up.
• Assist with other clinical duties such as sterilization of surgical instruments, set up and closing of procedure, recovery, and other clinical areas.
• Inform the clinic manager of needed supplies.
• Be available on call overnight by phone and/or in person at regularly  scheduled intervals.
• Other assignments/tasks as indicated by the supervisor(s)
• Operate and function within the scope of licensure as set forth by the Illinois StateBoard of Licensing.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Graduate from a certified approved school of nursing.
• Possess a current Registered Nursing license (an Illinois RN License will be required prior to starting work)
• Some professional experience; ideally at least one year of inpatient or outpatient care
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset. 
• Computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.
• Ability to provide trauma-informed, patient-centered care that recognizes the impact of structural inequities, stigma, and trauma on health. 
• Demonstrates commitment to health equity, reproductive justice, and patient autonomy, especially for communities disproportionately impacted by reproductive oppression and gender-based violence.
• Actively contributes to a clinic culture that is anti-racist, LGBTQ+ affirming, and healingcentered.
• Demonstrates integrity, credibility, and dedication to the mission of Hope.

Working Conditions

• This position operates in an outpatient office Working spaces will include consult rooms, procedure rooms and a recovery room.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application process
Send application to info@hopeclinic.com
Include the following:

• Cover letter that includes why you are interested in this position.
• Resume

Position: Supervising Registered Nurse
Reports to:  Chief Medical Officer (CMO)
Direct Reports:  Staff RN(s) or LPN(s)
Professional Level: Licensed Personnel
Classification: Full Time; non-exempt (hourly)
Compensation Range: $40-45 per hour (bilingual candidates will receive a pay differential)
Location: Granite City, Illinois

Benefits
Full time benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment

Job Summary

The Supervising RN oversees the nursing team and collaborates with the CMO to ensure high quality, safe medical care is being administered. The nursing team helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic. This position is critical to providing excellent patient care. Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care.

Duties and Responsibilities

• Supervise and direct nursing team providing essential duties and responsibilities of RN or LPN (see separate Job Descriptions).
• Serve on the clinic Leadership/Management and Quality Improvement Teams providing analytic and innovative thought to ensure clinic adherence to its mission and values, maintain sustainability, and lead the clinic forward through future changes and challenges.
• Oversee hiring, training, and scheduling of nursing staff.
• Maintain staffing, scheduling, and oversight of the on call team.
• Oversee nursing team to manage pre, intra, and post operative evaluation and care including routine and complicated situations.
• Oversee nursing team to perform clinically related administrative duties such as postprocedure follow up phone calls, medical clearance, and lab result follow up.
• Oversee controlled substance and medication safety programs, including training, ordering and record keeping.
• Collaborate with CMO to ensure clinical protocols are reviewed and updated regularly, and assist with creation of new protocols and processes.
• Collaborate with Clinical Resource Manager to oversee performance of clinical staff to assure quality patient care. Provide and track training when needed.
• Collaborate with Clinical Resource Manager to maintain adequate medical supplies.
• Prepare incident reports for employee occupational injuries or exposures and assist CMO to ensure appropriate follow up.
• Oversee clinic vaccination programs for staff including influenza and hepatitis B.
• Maintain accurate charting and documentation of all care rendered to the patient.
• Other assignments/tasks as indicated/in collaboration with the CMO, COO, or the Clinical Resource Manager.
• Operate and function within the scope of licensure as set forth by the Illinois State Board of Licensing.
• Function and perform duties with the constraints of state and federal regulation and ensure clinic compliance.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Graduate from a certified approved school of nursing.
• Bilingual in Spanish and English preferred (bilingual candidates receive a pay differential)
• Current Registered Nursing license (an Illinois RN License will be required prior to starting work)
• Professional experience in abortion care and leadership strongly preferred
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• Multi-tasker with the ability to wear many hats in a fast-paced environment
• Ability to lead de-escalation when patients and/or staff are stressed or upset.
• Successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.
• Ability to provide trauma-informed, patient-centered care that recognizes the impact of structural inequities, stigma, and trauma on health.
• Commitment to health equity, reproductive justice, and patient autonomy, especially for communities disproportionately impacted by reproductive oppression and gender-based violence.
• Actively contribute to a clinic culture that is anti-racist, LGBTQ+ affirming, and healing-centered.
• Demonstrate integrity, credibility, and dedication to the mission of Hope.

Working Conditions

• This position operates in an outpatient office/ambulatory surgical center setting.
• Working spaces will include exam rooms, procedure rooms and recovery room.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application process

Send application to info@hopeclinic.com

Include the following:

• Short (one to two paragraphs) statement on what reproductive justice means to you.
• Resume

Position: Front Desk Specialist
Reports to: Front Desk Manager
Direct Reports: None
Professional Level: Entry-level
Classification: Full-time or part-time, non-exempt (hourly)
Pay Range: $17.50-$21.50 per hour (bilingual candidates will receive a pay differential)
Location: Granite City, Illinois

Benefits
Full time benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment

Job Summary

The Front Desk Specialist helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic. This position is critical to building patient confidence and providing excellent patient care by demonstrating high customer service standards

Duties and Responsibilities

Front Desk and Patient Services

• Ensure timely and efficient execution of all front desk activities, making appointments, registering and checking-in/out patients, maintaining patient medical records, obtaining any additional consents needed for services and greeting visitors.
• Ensure timely and efficient execution of all patient services activities, such as answering the phone, completing intakes, obtaining informed consent, providing referrals to patients, and securing funding for patient financial assistance.
• Provide information on abortion, additional pregnancy options, and other medical services to patients as needed.
• Maintain effective communication with clinical and administrative staff to ensure complete and accurate identification and treatment of patient needs.
• Ensure the accuracy of patient payments and medical insurance related processes and collections.
• Ensure accuracy of all patient information in paper and electronic medical records.
• Demonstrate complete discretion when discussing patient information; adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
• Actively communicate with the Front Desk Manager, additional supervisors, and other staff during clinic operations to ensure optimal patient flow and reduce patient wait times.
• Monitor patient feedback and contribute to the process of resolving complaints and service issues.
• Establish and maintain effective working relationships with all staff, departments, and clinicians and support a positive image of Hope inside and outside the organization.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Qualifications

• Bilingual in English and Spanish highly preferred (will receive a pay differential)
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• Some professional experience; ideally at least one year of customer service experience in a healthcare setting.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in an outpatient office/ambulatory surgical center setting. Working spaces will include exam rooms, procedure rooms and recovery room.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application process
Send application to info@hopeclinic.com
Include the following:

• Cover letter that includes why you are interested in this position.
• Resume