• Position:  Front Desk Specialist
• Reports to:  Front Desk Supervisor
• Direct Reports: None
• Professional Level: Entry-level
• Classification:  Full-time or part-time, non-exempt (hourly)
• Salary Range: starting $17.25/hr
• Location:  Granite City, Illinois

Job Summary

The Front Desk Specialist helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic. This position is critical to building patient confidence and providing excellent patient care by demonstrating high customer service standards

Duties and Responsibilities

Front Desk and Patient Services

• Ensure timely and efficient execution of all front desk activities, making appointments, registering and checking-in/out patients, maintaining patient medical records, obtaining any additional consents needed for services and greeting visitors.
• Ensure timely and efficient execution of all patient services activities, such as answering the phone, completing intakes, obtaining informed consent, providing referrals to patients, and securing funding for patient financial assistance.
• Provide information on abortion, additional pregnancy options, and other medical services to patients as needed.
• Maintain effective communication with clinical and administrative staff to ensure complete and accurate identification and treatment of patient needs.
• Ensure the accuracy of patient payments and medical insurance related processes and collections.
• Review batches daily, and prepare bank deposits as needed.
• Ensure accuracy of all patient information in paper and electronic medical records.
• Demonstrate complete discretion when discussing patient information; adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
• Actively communicate with the Front Desk Supervisor, additional supervisors, and other staff during clinic operations to ensure optimal patient flow and reduce patient wait times.
• Monitor patient feedback and contribute to the process of resolving complaints and service issues.
• Establish and maintain effective working relationships with all staff, departments, and clinicians and support a positive image of Hope inside and outside the organization.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

   

Qualifications

• High School Diploma or equivalent
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• Some professional experience; ideally at least one year of customer service experience in a healthcare setting.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position also operates in a clinical environment.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• • While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
  • This role requires frequent sitting.

• Position: Clinical Assistant/CNA/Medical Assistant
• Reports to:  Clinical Resource Manager
• Direct Reports: None
• Classification: Full-time or part-time, non-exempt (hourly)
• Salary: starting $17.25/hour
• Location: Granite City, Illinois

Job Summary

The Clinical Assistant will provide direct medical care to patients and be responsible for maintaining the key clinical areas in the building. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards, and policies.

Duties and Responsibilities

• The qualified candidate for the job will have the responsibility to perform the following essential functions:
• Learn and assure compliance with pertinent Hope Clinic policies and protocols, Illinois State regulations, OSHA guidelines, and universal precautions. Adherence to all federal HIPAA statutes and understanding of medical confidentiality.
• Assist physicians and/or RN/LPN in clinical areas.
• Assess the condition of the patients (vital signs, pain, bleeding, etc.).
• Set up and close down clinical areas; including thoroughly cleaning and sanitizing and putting away supplies/waste management 
• Thorough cleaning and proper sterilization of surgical instruments. 
• Maintain accurate charting and documentation of all care rendered to the patient.
• Provide oral and intra-muscular medications under the direction of a physician.
• Provide or oversee the provision of aftercare instructions.
• Identify patients that may need acute medical attention or support from an educator
  
  

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.

• Duties, responsibilities, and activities may change at any time with or without notice.
  
  

Qualifications

• High School Diploma or equivalent Job Description: Clinical Assistant 1-23 Page 2 of 3
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multitasker with the ability to wear many hats in a fast-paced environment 
• Demonstrated integrity, credibility, and dedication to the mission of Hope. 
• Detail-oriented, organized, empathetic, and punctual. 
• Ability to stay calm when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision-making. 
  
  

Working Conditions

• This position operates in an outpatient office/ambulatory surgical center setting. Working spaces will include exam rooms, procedure rooms, and recovery rooms.
• OSHA Bloodborne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.
  
  

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.