Position: Patient Care Assistant (PCA)
Reports to: Supervising PCA
Classification: Part time, non-exempt (hourly): estimated 16-20 hours per week
Compensation Range: $21-$25 per hour (bilingual candidates will receive a pay differential)
Location: Chicago, Illinois

Benefits:
Benefits include: paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.

Schedule
This role is expected to be scheduled on Tuesdays & Wednesdays for a range of 16-20 hours per week. Additional hours may be available on an ad-hoc basis.

Job Summary
Under the direct supervision of the Supervising PCA and licensed medical staff, the role of the Patient Care Assistant (PCA) will be to provide patient-centered, trauma-informed medical care to patients and be responsible for maintaining the key clinical areas in the building. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards and policies.

Duties and Responsibilities

• Assists with medically accurate and efficient execution of all patient services activities, including but not limited to the front desk, intake, pre-, intra-, and post- procedure care.
• Reviews medical history, takes and documents vital signs, and communicates urgent or abnormal results to RN or clinician. Maintains accurate charting and documentation of all care rendered to the patient.
• Reviews paperwork, obtains informed consents and completes thorough pre-procedure education
• Assists clinicians and/or RNs in clinical areas.
• Provides aftercare instructions and post procedure patient education.
• Provides physical and emotional support to patients, effectively managing patient anxieties and fears.
• Sets up and closes down clinical areas, including thoroughly cleaning and sanitizing rooms, ensuring that equipment is sterile, and coordinating waste management
• Assists with timely and efficient execution of front desk activities, including but not limited to registering and checking-in/out patients, maintaining patient medical records, obtaining any additional consents needed for services and greeting visitors.
• Ensures personal compliance of pertinent Hope Clinic policies and protocols, Illinois State regulations, OSHA guidelines and universal precautions. Ensures personal strict adherence to all federal HIPAA statutes and possesses understanding of medical confidentiality.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Commitment to abortion access and reproductive justice.
• High School Diploma or equivalent
• Bilingual in English and Spanish highly preferred (will receive a pay differential)
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of individuals both internally and externally.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to maintain composure when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in an outpatient office Working spaces will include exam rooms, procedure rooms and a recovery room.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application process

Send application to chicagoadmin@hopeclinic.com

Include the following:

• Resume
• Brief statement on your commitment to reproductive justice

Hope Clinic

Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care. Hope Clinic is an independent organization that employs more than 40 staff members. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).

Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

Position: Security Guard
Reports to: Clinic Manager
Classification: Full-time, exempt
Compensation: $20-$23 per hour
Location: Chicago, Illinois

Schedule
This is a PRN role and thus is not guaranteed a set number of hours per week. When possible, shifts will be scheduled with advance notice. At times this position will be asked for short-term availability (i.e. to cover when there is an unexpected call-off by our full time security staff).

Benefits

Because this job is PRN this job is not eligible for benefits.

Job Summary

The Security Guard is responsible for watching over Hope Clinic buildings and grounds to prevent fire, theft, vandalism, and unauthorized entry. The Security Guard will also assist staff with de-escalation efforts if visitors and/or patients become unruly, and isolation of the individual(s) when de-escalation efforts are unsuccessful. During emergencies, medical or otherwise, the Security Guard will help to keep staff, patients, and guests safe and provide clear direction if evacuation is needed. If environmentally hazardous situations arise, the security guard will assist management to ensure the safety of staff, patients, and guests.

Primary Responsibilities

• Periodically tours the clinic and surrounding building, examining doors, windows, and other possible entry points to determine that they are secure and not tampered with or broken.
• Monitors surveillance/camera equipment throughout the day. Watches and inspects all unattended bags or items left in or near the clinic.
• Meets with all incoming delivery personnel. Inspects and signs off on deliveries to the clinic.
• Approaches potentially unauthorized persons for questioning, re-routes or isolates them, or telephones police for assistance, according to circumstances.
• Sounds fire signal to alert fire department and clinic personnel in event of fire, assists in staff and patient evacuation, assists in fire extinguishing, if safely possible.
• Checks interior emergency exit lighting and access routes to emergency and fire entrances. Escorts personnel to and from parking lots or between buildings as requested.
• Answers patients and visitors questions concerning locations of various offices, rooms, and other clinic areas.
• Helps to maintain a peaceful environment, approaching patients and visitors to advise them of our clinic rules and requirements when needed.

Specific Duties

• Maintains a professional and empathetic approach when interacting with patients and visitors, including utilization of de-escalation efforts when patients or visitors become visibly upset, angry, or unruly.
• Maintains open effective communication with co-workers and management.
• Reports all security issues to management in a timely fashion.
• Reports patients or visitors experiencing medical concerns to management or a medical staff member in a timely manner.
• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Dedication to the mission and values of Hope Clinic
• Speaks, reads and writes fluent English. Bi-lingual applicants are highly encouraged to apply.
• High School Diploma or equivalent
• Experience and/or training in a healthcare environment is preferred.
• Current Illinois driver’s license required. Must possess a good driving record clear of moving violations in the past five (5) years and no major driving offenses (DUI, etc.).
• Detail-oriented, organized, empathetic, and punctual.

Physical Requirements

• Work requires lifting or carrying objects which could be in excess of 50 lbs with frequent lifting and/or carrying of objects weighing up to 50 pounds.
• May stand for up to 8 hours a day, walk, climb stairs, and climb ladders while on duty.
• Full field of vision needed to detect unauthorized persons, malfunctioning equipment, or fire.

Application process

Send application to chicagoadmin@hopeclinic.com Include the following:

• Resume

A Note to Potential Candidates
Studies have shown that women, trans, non-binary folks, and BIPOC are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.

Hope’s commitment to diversity, equity, and inclusion

Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

Hope Clinic is an equal opportunity employer and will not discriminate in employment opportunities based on race, color, religion, gender or gender identity, marital status, sexual orientation, national origin, age, disabilities or any other characteristics or status protected by federal, state or local laws.

Hope Clinic
Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care. Hope Clinic is an independent organization that employs more than 40 staff members. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).

Position: Bilingual Patient Care Assistant
Reports to: Clinical Resource Manager
Classification: Full or Part time, non-exempt (hourly)
Compensation Range: Starting at $19-$20.50/hour (includes bilingual pay differential)
Location: Granite City, Illinois

Benefits
Benefits include: paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment. Full time employees receive health, dental, vision, AD&D and life insurance premiums paid 100% by employer.

Job Summary
The role of the Patient Care Assistant will be to provide patient-centered, trauma-informed medical care to patients and to support effective communication with Spanish-speaking patients. The Patient Care Assistant is responsible for maintaining the key clinical areas in the building. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards and policies.

Duties and Responsibilities

• Reviews medical history, takes and documents vital signs, and communicates urgent or abnormal results to RN or clinician. Maintain accurate charting and documentation of all care rendered to the patient.
• Communicates directly with Spanish-speaking patients in Spanish when appropriate, including during patient intake, routine care, patient education, and other interactions within the scope of the position.
• Reviews paperwork, completes intakes, obtains informed consents and assists with patient education.
• Assist physicians, advanced practice clinicians, and/or RNs in clinical areas.
• Set up and close down clinical areas, including thoroughly cleaning and sanitizing rooms, ensuring that equipment is sterile, and coordinating waste management
• Ensure compliance of pertinent Hope Clinic policies and protocols, Illinois State regulations, OSHA guidelines and universal precautions. Ensures strict adherence to all federal HIPAA statutes and possesses understanding of medical confidentiality.
• Provide or oversee the provision of aftercare instructions and patient education.
• Provides physical and emotional support to patients, effectively managing patient anxieties and fears.
• Assist with timely and efficient execution of all front desk activities, including but not limited to registering and checking-in/out patients, maintaining patient medical records, obtaining any additional consents needed for services and greeting visitors.
• Provide resources, referrals, and other support as needed.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Commitment to abortion access and reproductive justice.
• Fluency in Spanish and English, with demonstrated ability to provide accurate medical information in both languages.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of individuals both internally and externally.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to maintain composure when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in an outpatient office setting. Working spaces will include exam rooms, procedure rooms and a recovery room.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application process

Send application to info@hopeclinic.com. Include the following:

• Brief statement on what reproductive justice means to you
• Resume

Position: Patient Care Assistant
Reports to: Clinical Resource Manager
Classification: Full time or Part time, non-exempt (hourly)
Compensation Range: Starting at $18-$19.50/hour)
Location: Granite City, Illinois

Benefits:
Benefits include: paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment. Full time employees receive health, dental, vision, AD&D and life insurance premiums paid 100% by employer.

Job Summary
The role of the Patient Care Assistant will be to provide patient-centered, trauma-informed medical care to patients and be responsible for maintaining the key clinical areas in the building. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards and policies.

Duties and Responsibilities

• Reviews medical history, takes and documents vital signs, and communicates urgent or abnormal results to RN or clinician. Maintain accurate charting and documentation of all care rendered to the patient.
• Reviews paperwork, completes intakes, obtains informed consents and assists with patient education.
• Assist physicians, advanced practice clinicians, and/or RNs in clinical areas.
• Set up and close down clinical areas, including thoroughly cleaning and sanitizing rooms, ensuring that equipment is sterile, and coordinating waste management
• Ensure compliance of pertinent Hope Clinic policies and protocols, Illinois State regulations, OSHA guidelines and universal precautions. Ensures strict adherence to all federal HIPAA statutes and possesses understanding of medical confidentiality.
• Provide or oversee the provision of aftercare instructions and patient education.
• Provides physical and emotional support to patients, effectively managing patient anxieties and fears.
• Assist with timely and efficient execution of all front desk activities, including but not limited to registering and checking-in/out patients, maintaining patient medical records, obtaining any additional consents needed for services and greeting visitors.
• Provide resources, referrals, and other support as needed.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Commitment to abortion access and reproductive justice.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of individuals both internally and externally.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to maintain composure when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in an outpatient office setting. Working spaces will include exam rooms, procedure rooms and a recovery room.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application process

Send application to info@hopeclinic.com. Include the following:

• Brief statement on what reproductive justice means to you
• Resume