Position: Patient Care Assistant
Reports to: Clinic Manager
Classification: Full-time, non-exempt (hourly)
Compensation Range: $21-$25 per hour (bilingual candidates will receive a pay differential)
Location: Chicago, Illinois

Benefits
Benefits include: health, dental, vision, AD&D, and life insurance premiums paid 100% by the employer; paid time off, sick leave, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year, and eligibility for a 401 (k) after 1 year of employment.

Job Summary
Under the direct supervision of the Clinic Manager and licensed medical staff, the role of the Patient Care Assistant will be to provide patient-centered, trauma-informed medical care to patients and be responsible for maintaining the key clinical areas in the building. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards, and policies.

Duties and Responsibilities

• Reviews medical history, takes and documents vital signs, and communicates urgent or abnormal results to RN or clinician. Maintain accurate charting and documentation of all care rendered to the patient.
• Assist physicians, advanced practice clinicians, and/or RNs in clinical areas.
• Set up and close down clinical areas, including thoroughly cleaning and sanitizing rooms, ensuring that equipment is sterile, and coordinating waste management
• Ensure compliance with pertinent Hope Clinic policies and protocols, Illinois State regulations, OSHA guidelines, and universal precautions. Ensures strict adherence to all federal HIPAA statutes and possesses an understanding of medical confidentiality.
• Provide or oversee the provision of aftercare instructions and patient education.
• Provides physical and emotional support to patients, effectively managing patient anxieties and fears.
• Assist with the timely and efficient execution of all front desk activities, including but not limited to registering and checking in/out patients, maintaining patient medical records, obtaining any additional consents needed for services, and greeting visitors.
• Assist with the timely and efficient execution of all patient services activities, including but not limited to answering the phone, completing intakes, and obtaining informed consent.
• Reviews paperwork, obtains informed consents, and assists with patient education as needed.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.
• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Commitment to abortion access and reproductive justice.
• High School Diploma or equivalent
• Bilingual in English and Spanish highly preferred (will receive a pay differential)
• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of individuals both internally and externally.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to maintain composure when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytical and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in an outpatient office setting. Working spaces will include exam rooms, procedure rooms, and a recovery room.
• OSHA Blood-borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand, walk, use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Application Process
Send application to info@hopeclinic.com.
Include the following:

• Resume

Position: Human Resources Coordinator
Reports to: Chief Operating Officer
Classification: Full-time Exempt
Salary: $50,000-$65,000 per year
Location: Granite City, Illinois

Benefits

Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.

Job Summary

The Human Resources Coordinator plays a major role in influencing a positive and inclusive workplace culture, developing and retaining employees, and aligning human resource processes with organizational objectives.

Duties and Responsibilities
Human Resources

• Attract, hire, and integrate employees into the organization.
• Assist COO in managing employee concerns, conflicts, and grievances to maintain a positive work environment.
• Assist the COO in developing and managing attractive compensation and benefits packages (including financial and non-financial incentives) to reward your employees competitively.
• Organizational culture and engagement: Maintain a vibrant and collaborative organizational culture that boosts employee satisfaction and engagement.
• Ensure correct documentation of employee records. This includes but is not limited to; staff tracking, financial records, health benefit enrollment, 401k tracking, new employee onboarding, processing terminations, credentialing etc.
• Facilitate staff trainings as needed.
• Update and retain physician and employee medical credentials as needed.
• Collaborate within abortion networks to provide updated protocols or programming.
• Focus on culture building: Implement initiatives to create a supportive, inclusive work environment, such as employee recognition programs and open communication channels. Determine how to support and sustain these initiatives long-term.
• Act as the organization’s champion for employee physical, mental, and emotional health and well being.
• Use data to drive strategic decision-making and measure the impact of people and culture initiatives.
• In concert with the COO and CMO, lead change management efforts, particularly when the organization undergoes significant transitions or restructuring.
• Be responsible for promoting an inclusive workplace culture.
• Establish and maintain effective working relationships with all staff, departments, and clinicians and support a positive image of Hope inside and outside the organization.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Unwavering commitment to abortion access and reproductive justice.
• Strong knowledge of labor and employment laws.
• Proficiency with MS Office programs including MS Word and MS Excel.
• Excellent communication skills.
• Comfortable working in a dynamic environment with the ability to deal with rapidly changing business conditions.
• The ideal candidate will have a minimum of 1 year of human resource experience; with a strong preference for experience in a healthcare setting, specifically reproductive healthcare.
• Collaborative team member with strong interpersonal and management skills.
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• Effective leadership capabilities, including strong organizational and time management skills.
• Handles sensitive information with the highest degree of integrity and confidentiality.
• Technically proficient and able to adapt to and implement new technology.
• Experience with trauma-informed care is strongly preferred.
• Degree: High school diploma or equivalent required.
• Bilingual preferred (Spanish).

Working Conditions

• This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position also operates in a clinical environment.
• Monthly travel will be required between clinic sites.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This role requires frequent sitting.

Application Process

Send application to info@hopeclinic.com. Include the following:

• Resume
• Short (less than half page) statement detailing your commitment to reproductive justice

Position: Front Desk Coordinator
Reports to: Clinic Manager
Direct Reports: None
Professional Level: Entry-level
Classification: Part time (16-20 hours / week), non-exempt (hourly)
Compensation Range: $20-$25 per hour (bilingual candidates will receive a pay differential)
Location: Chicago, Illinois

Benefits

Paid sick time, PTO, paid holidays, annual wellness stipend, eligible for 401k after one year of employment.

Job Summary

The Front Desk Coordinator helps ensure that all patients we serve have a compassionate and supportive experience while also supporting administrative processes at our new Chicago-based clinic. This position is critical to building patient confidence and providing excellent patient care by demonstrating high customer service standards. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards and policies.

Duties and Responsibilities

Front Desk Services

• Ensure timely and efficient execution of all front desk activities, such as answering the phone, checking-in/out patients, completing intakes, and obtaining informed consent
• Ensure accuracy of all patient information in paper and electronic medical records.
• Demonstrate complete discretion when discussing patient information; adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
• Actively communicate with the Clinic Manager, additional supervisors, and other staff during clinic operations to ensure optimal patient flow and reduce patient wait times.
• Monitor patient/visitor feedback and contribute to the process of resolving complaints

Administrative Coordination

• Provide general administrative support to the COO, CMO, and other managers, as needed
• Assist with work such as document organization/storage, mailing, faxing or scanning.
• Assist with general operational work that involves tracking and reporting.
• Assist with tasks related to organizing and maintaining compliance related information.
• Completes general office support, such as celebrations, food ordering, cleaning duties, etc..
• Provide support for special projects and perform other duties as assigned.
• Establish and maintain effective working relationships with all staff, departments, and clinicians and support a positive image of Hope inside and outside the organization.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Qualifications

• Bilingual in English and Spanish highly preferred (will receive a pay differential)
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast paced environment
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Ability to follow strict security policies and procedures
• Strong computer skills with experience utilizing electronic medical records.
• Some professional experience; ideally at least one year of customer service experience in a healthcare setting or prior administrative office experience.
• A successful track record in setting priorities; keen analytic and problem solving skills which support and enable sound decision making.
• Demonstrated integrity, credibility, and dedication to the mission of Hope.

Working Conditions

• This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position also operates in a clinical environment.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This role requires frequent sitting.

Application process

Send application to chicagoadmin@hopeclinic.com.

Include the following:

• Short statement detailing your commitment to reproductive justice
• Resume