Position: Clinic Manager
Reports to: Chief Operating Officer
Direct Reports: Frontline clinic staff
Classification: Full-time, exempt
Salary: $80,000
Location: Chicago, Illinois

Job Summary
The Clinic Manager will oversee the day-to-day operations of a new clinic in Chicago focusing on second and third trimester abortion care. This person will work closely with the Chief Operating Officer and the Chief Medical Officer to ensure the smooth and efficient delivery of patient centered, trauma informed care. The ideal candidate will have a strong commitment to reproductive justice, playing a crucial role in ensuring equitable access to care, managing staff, and maintaining compliance with federal and state laws and regulations. This job requires a physical presence at the clinic; it is not remote.

Duties and Responsibilities

• Promote a team approach to delivering high-quality, cost-efficient care with patient satisfaction as the top priority.
• Hire, train, supervise and evaluate clinic staff and volunteers who understand, commit to, and practice a patient centered and trauma informed approach to healthcare delivery.
• Responsible for scheduling clinic staff. Arranges for coverage for staff due to absence/vacation.
• Responsible for maintaining and updating all required Human Resources records in conjunction with the Chief Operating Officer.
• Ensures the implementation and enforcement of all Hope Clinic policies and procedures.
• Manages inventory including office supplies, medications, clinical supplies, and equipment.
• Supports maintenance of facility and IT systems
• Oversees the day to day security operations of the clinic.
• Participates in the management of the operations budget for the clinic
• Participates in the management of the revenue cycle including billing payers and maintaining complete financial records
• Oversees and ensures smooth patient flow through the clinic.
• Oversee and/or assist with all aspects of preparation for surgical care, ensuring that all duties are performed within the constraints of local, state and federal laws and regulations. Ensures clinic compliance with all applicable regulations.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications 

• Strong commitment to abortion access and reproductive justice.
• Minimum of 3 years of healthcare experience that includes managerial responsibilities, with a strong preference for experience in reproductive healthcare.
• Prior experience collaborating successfully between teams.
• Strong interpersonal skills.
• Effective leadership capabilities, including strong organizational and time management skills.
• Handles sensitive information with the highest degree of integrity and confidentiality.
• Knowledge of and experience in executing efficient healthcare operations
• Commitment to providing high quality healthcare and excellent customer service while addressing daily operational challenges efficiently
• Technically proficient and able to adapt to and implement new technology
• Billing or finance experience strongly preferred
• Experience with trauma informed care or equivalent lived experience is preferred
• Degree: High school diploma or equivalent required
• Bilingual applicants are strongly encouraged to apply, especially Spanish speakers.

Working Conditions

• A common part of these work conditions is dealing with people in crisis, which can make for a demanding environment requiring staff to operate from a trauma informed perspective.
• This position operates in an outpatient office setting. Working spaces will include consult rooms, procedure rooms and a recovery room as well as an office. This is not a remote or hybrid position.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues. PPE provision provided by the clinic.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This role requires both standing and sitting.
• Reasonable accommodations can be made to help meet these requirements.

Compensation and Benefits
The salary for this position is $80,000 at a minimum of 32 hours per week. Relocation stipend is available. Benefits include: health, dental, vision, AD&D and life insurance; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.

Application process
Send application to michele@hopeclinic.com
Include the following:

• Personal statement that speaks to your commitment to reproductive justice
• Resume

A Note to Potential Candidates

Studies have shown that women, trans, non-binary folks, and BIPOC are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.