Position: Front Desk Specialist

Reports to: Front Desk Manager

Direct Reports: None

Professional Level: Entry-level

Classification: Full-time or part-time, non-exempt (hourly)

Pay Range: $17.50-$21.50 per hour (bilingual candidates will receive a pay differential)

Location: Granite City, Illinois

Benefits
Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year and eligibility for 401K after 1 year of employment.

Job Summary
The Front Desk Specialist helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic. This position is critical to building patient confidence and providing excellent patient care by demonstrating high customer service standards

Duties and Responsibilities

Front Desk and Patient Services

• Ensure timely and efficient execution of all front desk activities, making appointments, registering and checking-in/out patients, maintaining patient medical records, obtaining any additional consents needed for services and greeting visitors.
• Ensure timely and efficient execution of all patient services activities, such as answering the phone, completing intakes, obtaining informed consent, providing referrals to patients, and securing funding for patient financial assistance.
• Provide information on abortion, additional pregnancy options, and other medical services to patients as needed.
• Maintain effective communication with clinical and administrative staff to ensure complete and accurate identification and treatment of patient needs.
• Ensure the accuracy of patient payments and medical insurance related processes and collections.
• Ensure accuracy of all patient information in paper and electronic medical records.
• Demonstrate complete discretion when discussing patient information; adhere to strict standards regarding patient confidentiality, informed consent and disclosure as required by HIPAA, Illinois law and organizational policy.
• Actively communicate with the Front Desk Manager, additional supervisors, and other staff during clinic operations to ensure optimal patient flow and reduce patient wait times.
• Monitor patient feedback and contribute to the process of resolving complaints and service issues.
• Establish and maintain effective working relationships with all staff, departments, and clinicians and support a positive image of Hope inside and outside the organization.

Other Duties

Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

Qualifications

• Bilingual in English and Spanish highly preferred (will receive a pay differential)
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• Some professional experience; ideally at least one year of customer service experience in a healthcare setting.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This position also operates in a clinical environment.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.
• This role requires frequent sitting.

Application process

Send application to info@hopeclinic.com.

Include the following:

• Cover letter that includes why you are interested in this position.
• Resume

Hope Clinic

Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care.

We are a state-licensed ambulatory surgery center with more than 40 staff members. We train health care providers from regional hospitals in first and second trimester abortion care. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).

Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions.

Position: Registered Nurse

Reports to: Supervising RN

Direct Reports: None

Professional Level: Licensed Personnel

Classification: Part-time, prn, non-exempt (hourly)

Compensation Range: $34-40

Location: Granite City, Illinois

Hope Clinic
Hope Clinic is an independent abortion care provider advancing the human right to autonomy through high-quality medical and emotional care. We are committed to diversity, equity, and inclusion, and believe our team’s varied perspectives strengthen our mission and workplace.

Job Summary
The Registered Nurse helps ensure that all patients we serve have a compassionate and supportive experience with Hope Clinic. This position is critical to providing excellent patient care. We welcome candidates from a wide range of backgrounds and lived experiences who share our commitment to patient autonomy, health equity, and high-quality care to apply.

Duties and Responsibilities

• Provide pre, intra, and post procedure nursing care.
• Provide pre, intra, and post procedure nursing care.
• Perform duties of a circulating nurse in the procedure room. This includes but is not limited to:
  • obtain and maintain IV access,
  • administer IV sedation and other medications as ordered by physician,
  • monitor vital signs and clinical status of patient,
  • assist with operating room duties as needed
• Perform duties of recovery room nurse. This includes but is not limited to:
  • assess the condition of the patient in the recovery room, (vital signs, etc.),
  • oversee recovery room patient care
  • provide postoperative medications and instructions
  • Ensure patient meets discharge criteria
• Complete pre-operative assessments, as well as patient education and consent
• Assess and manage patients for various reproductive health related visits
• Administer various forms of medications through various routes as ordered by clinic physicians.
• Maintain accurate charting and documentation of all care rendered to the patient.
• Carefully handle and maintain accurate records and count of controlled substances while on duty.
• Respond appropriately to follow up calls and/or complication calls while on duty.
• Perform clinically related administrative duties such as post-procedure follow up phone calls, medical clearance, prior authorizations, and lab result follow up.
• Assist with other clinical duties such as sterilization of surgical instruments, set up and closing of procedure, recovery, and other clinical areas.
• Inform the clinic manager of needed supplies.
• Be available on call overnight by phone and/or in person at regularly scheduled intervals.
• Other assignments/tasks as indicated by the supervisor(s)
• Operate and function within the scope of licensure as set forth by the Illinois State Board of Licensing.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.
• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Graduate from a certified approved school of nursing.
• Possess a current Registered Nursing license (an Illinois RN License will be required prior to starting work)
• Some professional experience; ideally at least one year of inpatient or outpatient care
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to stay calm when patients and/or staff are stressed or upset.
• Computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

We strongly encourage candidates who may not meet every listed qualification to apply. Transferable skills, lived experience and alignment with our mission are highly valued.

Working Conditions

• This position operates in an outpatient office setting. Working spaces will include consult rooms, procedure rooms and a recovery room.
• OSHA Blood borne Pathogen Exposure Determination: Based on the OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HlV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer Job screens, is necessary. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to frequently lift and move patients.
• This role requires both standing and sitting.

Reasonable accommodations may be made for qualified individuals with disabilities.

Compensation and Benefits
The starting pay rate for this position is indicated above. Benefits include: paid time off, sick time, a yearly wellness stipend, 1 week of paid restoration at the end of each year and possible eligibility for 401K after 1 year of employment. Prn position does not include benefits

Application process
Send application to info@hopeclinic.com
Include the following:

• Cover letter that includes why you are interested in this position.
• Resume

You can find out more about Hope Clinic at https://hopeclinic.com/

Position: Patient Care Assistant - Granite City

Reports to: Clinical Resource Manager

Classification: Part time, non-exempt (hourly)

Compensation Range: $17.50–$22/hour (bilingual candidates will receive a pay differential)

Location: Granite City, Illinois

Benefits
Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year, and eligibility for 401K after 1 year of employment.

Job Summary
The role of the Patient Care Assistant will be to provide patient-centered, trauma-informed medical care to patients and be responsible for maintaining the key clinical areas in the building. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards, and policies.

Duties and Responsibilities

• Reviews medical history, takes and documents vital signs, and communicates urgent or abnormal results to RN or clinician. Maintain accurate charting and documentation of all care rendered to the patient.

• Reviews paperwork, completes intakes, obtains informed consents, and assists with patient education.

• Assist physicians, advanced practice clinicians, and/or RNs in clinical areas.

• Set up and close down clinical areas, including thoroughly cleaning and sanitizing rooms, ensuring that equipment is sterile, and coordinating waste management.

• Ensure compliance of pertinent Hope Clinic policies and protocols, Illinois State regulations, OSHA guidelines, and universal precautions. Ensures strict adherence to all federal HIPAA statutes and possesses understanding of medical confidentiality.

• Provide or oversee the provision of aftercare instructions and patient education.

• Provides physical and emotional support to patients, effectively managing patient anxieties and fears.

• Assist with timely and efficient execution of all front desk activities, including but not limited to registering and checking in/out patients, maintaining patient medical records, obtaining any additional consents needed for services, and greeting visitors.

• Provide resources, referrals, and other support as needed.

Other Duties

• Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position.

• Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Commitment to abortion access and reproductive justice.

• Bilingual preferred (Spanish).

• Excellent communication and relationship-building skills with an ability to prioritize, negotiate, and work with a variety of individuals both internally and externally.

• A multitasker with the ability to wear many hats in a fast-paced environment.

• Demonstrated integrity, credibility, and dedication to the mission of Hope.

• Detail-oriented, organized, empathetic, and punctual.

• Ability to maintain composure when patients and/or staff are stressed or upset.

• Strong computer skills with experience utilizing electronic medical records.

• A successful track record in setting priorities; keen analytic and problem-solving skills which support and enable sound decision making.

Working Conditions

• This position operates in an outpatient office setting. Working spaces will include exam rooms, procedure rooms, and a recovery room.

• OSHA Bloodborne Pathogen Exposure Determination: Based on OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

• This position requires the ability to frequently lift and move patients.

• This role requires both standing and sitting.

Application Process
Send application to info@hopeclinic.com

Include the following:

• Brief statement on what reproductive justice means to you

• Resume

About Hope Clinic
Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care. Hope Clinic is an independent organization that employs more than 40 staff members. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).

Diversity Statement
Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.

Position: Patient Care Assistant - Chicago

Reports to: Clinical Resource Manager

Classification: Part time, non-exempt (hourly)

Compensation Range: $21–$24/hour (bilingual candidates will receive a pay differential)

Location: Chicago, Illinois

Benefits
Benefits include: health, dental, vision, AD&D and life insurance premiums paid 100% by employer; paid time off, sick time, family leave, a yearly wellness stipend, 1 week of paid restoration at the end of each year, and eligibility for 401K after 1 year of employment.

Job Summary
Under the direct supervision of the Clinic Manager and licensed medical staff, the role of the Patient Care Assistant will be to provide patient-centered, trauma-informed medical care to patients and be responsible for maintaining the key clinical areas in the building. All employees are expected to uphold and promote Hope Clinic’s mission statement, code of ethics, patient care standards and policies.

Duties and Responsibilities

• Assists with medically accurate and efficient execution of all patient services activities, including but not limited to the front desk, intake, pre-, intra-, and post- procedure care.

• Reviews medical history, takes and documents vital signs, and communicates urgent or abnormal results to RN or clinician. Maintains accurate charting and documentation of all care rendered to the patient.

• Reviews paperwork, obtains informed consents and completes thorough pre-procedure education

• Assists clinicians and/or RNs in clinical areas.

• Provides aftercare instructions and post procedure patient education.

• Provides physical and emotional support to patients, effectively managing patient anxieties and fears.

• Sets up and closes down clinical areas, including thoroughly cleaning and sanitizing rooms, ensuring that equipment is sterile, and coordinating waste management

• Assists with timely and efficient execution of front desk activities, including but not limited to registering and checking-in/out patients, maintaining patient medical records, obtaining any additional consents needed for services and greeting visitors.

• Ensures personal compliance of pertinent Hope Clinic policies and protocols, Illinois State regulations, OSHA guidelines and universal precautions. Ensures personal strict adherence to all federal HIPAA statutes and possesses understanding of medical confidentiality.

Other Duties

•  Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.

• Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Commitment to abortion access and reproductive justice.
• High School Diploma or equivalent
• Bilingual in English and Spanish highly preferred (will receive a pay differential)
• Excellent communication and relationship building skills with an ability to prioritize, negotiate, and work with a variety of individuals both internally and externally.
• A multi-tasker with the ability to wear many hats in a fast-paced environment
• Demonstrated integrity, credibility, and dedication to the mission of Hope.
• Detail-oriented, organized, empathetic, and punctual.
• Ability to maintain composure when patients and/or staff are stressed or upset.
• Strong computer skills with experience utilizing electronic medical records.
• A successful track record in setting priorities; keen analytic

Working Conditions

• This position operates in an outpatient office setting. Working spaces will include exam rooms, procedure rooms, and a recovery room.

• OSHA Bloodborne Pathogen Exposure Determination: Based on OSHA guidelines for protection against occupational exposure to hepatitis B virus (HBV) and human immunodeficiency virus (HIV), this position includes tasks that involve exposure to blood, body fluids, and tissues.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk and hear in person, on the telephone, and via web conference. Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens, is necessary. The employee frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms.

• This position requires the ability to frequently lift and move patients.

• This role requires both standing and sitting.

Application Process
Send application to mary@hopeclinic.com

Include the following:

• Resume

About Hope Clinic
Hope Clinic’s mission is to advance the human right to autonomy through the provision of the highest quality medical and emotional abortion care. Hope Clinic is an independent organization that employs more than 40 staff members. Hope Clinic is a member of the National Abortion Federation (NAF) and the Abortion Care Network (ACN).

Diversity Statement
Diversity is a core value at Hope Clinic. We are passionate about building and sustaining an inclusive and equitable working and growth environment for all employees. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and discover, design, and deliver solutions.